Published October 1997
by Dartnell Corp. .
Written in English
|The Physical Object|
|Number of Pages||88|
How to Develop Powerful Telephone Skills: Five Minute Self-Study Sessions That Build the Skills You Need to Succeed (Dartnell High-Performance Skill Builder) October , Dartnell Corp. Paperback in . How to Develop Powerful Telephone Skills: Five Minute Self-Study Sessions That Build the Skills You Need to Succeed (A Dartnell high-performance skill builder) out of 5 stars 1. Paperback. 3 offers from $ Next. Special offers and product : Thomas J. Farrell. The best telephone skills in the world will not be able to completely overcome a faulty call system that requires customers to wait an unreasonable length of time before they talk to someone who can help them. This book focuses on customer service representatives, the skills they must develop, and the systems within which they must work. TELEPHONE SKILLS POCKETBOOK 2nd Edition By Mary Richards Drawings by Phil Hailstone “Excellent! Master these essential techniques, take control of all your phone calls and get more out of each day.” Mike Richards, Sales and Marketing Director, Liquid Drop Ltd “A powerful message for anyone who needs to project a professional and dynamic image.
Powerful Telephone Skills offers the practical guidance you need to convert frustrating exchanges into effective, productive transactions. This guide will teach you how to get your phone calls off to a good start, handle complaints with grace, screen callers tactfully and make a powerful impression on everyone you talk to. Discover the best Communication Skills in Best Sellers. Find the top most popular items in Amazon Books Best Sellers. As a result, good telephone skills are essential at every level of an organization. Telephonic skills need to be developed because of some inevitable reasons: 1. They are essential in enabling the employee to develop a customer calling or ‘customer first’ attitude. 2. To develop the service effectively & consistently. 3. telephone skills as a complete unit for several classes. It is a short guide that outlines the skills necessary for effective telephone communication. It includes some ideas for how these skills can be practiced in class and several brief descriptions of classroom activities. • Evaluation Tools: The tools are designed to help instructors.
There are interesting statistics that show people develop a perception about you within the first 30 seconds of a phone conversation and their final opinion of you in the last 30 seconds. Let's look at some phone tips that will boost that final opinion to one of an on-going, on brand, positive relationship! 1. Breathe! The telephone is one of the most important and commonly used tools in business. Multitudes of businesses, companies, and departments use telephones in their work every day; however, most of us don’t think of the telephone as a tool, and as a result, accidentally misuse it. The telephone is a link between us and the world outside our business or. Improve your technical skills; Know your products and services; Look for common ground; Communicate clearly; Be solutions-focused; Admit mistakes; Management and operations tips. Provide first-class training; Set your standards high; Have a clear escalation pathway; Align your touchpoints; Create a culture of excellence; Be smart about automation. This Phone Skills Trainer lesson focuses on the most basic and important skills and techniques that every telephone customer service representatives should m.